General Policy at Diyawonbe, our main goal is to make certain that you receive
a suitable product. However, for any reason, you may select a product that does not meet
your needs. Please consult with us, if you are not 100% happy with your purchase, we will
gladly accept your return and refund you within the 7 day Returns Policy period.
1. RETURNS
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t
offer you a refund or exchange. Please note that there will be a 15% handling fee charged
for all returned and ordered items. Most items may be returned within 7 days of receipt for
a full refund if they meet the following conditions:
1. The item must be returned in the original packaging and unused at the client’s
expense.
2. A refund of the price of the item and any applicable taxes will be issued in the
original form of payment used to purchase the item.
3. Shipping costs will not be refunded unless the item is being returned because it is
damaged or defective. Return shipping charges are the responsibility of the
customer.
4. The item must be received by us in the original packaging, in new condition, and with
no damage such as cracks, marks, missing parts, or dirty – such as tires, armrests,
etc.
5. To receive a refund or replacement, the item must be returned to Diyawonbe within 7 days.
Full Refund will not be accepted:
1. On Any open box item.
2. Returned more than 7 days after delivery
3. Returned without notification
4. Capital Equipment
Once your return is received and inspected, we will notify you of the approval or rejection of
your refund. If you are approved, then your refund will be processed, and a credit will
automatically through the original method of payment, within a certain amount of days.
2. CLEARANCE (SCRATCH & DENT) ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately, clearance items cannot be
refunded.
3. EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.  If you need to exchange it for the
same item, send us an email at: info@diyawonbe.co.za and we will advise which one
of our warehouses to return the item.
4. RETURN SHIPMENT:
Please note that return freight is the customer’s responsibility unless Diyawonbe
made an error. Carefully follow all return-shipping instructions that are included with your
Return Authorization number. In case an item is returned to the wrong address, Diyawonbe reserve the right to charge for any additional shipping fees associated with
shipping the item to the correct location. To protect the returned items, we extremely
recommend insuring the items against shipping loss or damage.
5. Cancelled Orders on Capital Goods:
Capital equipment (items with a serial number) carries a 1-year guarantee from the date of sale
Canceled orders or incorrect items ordered will attract 20% handling charge TERMS &
POLICIES: For all prices and products: We reserve the right to adjust due to errors, changing
market conditions, product discontinuation, or typographical errors in advertisements.
Diyawonbe is not responsible for manufacturer price changes, which may occur at
any time without notice.
If your item is defective or was damaged in shipping, please immediately call, or email us at:
+27 73 121 5602 or info@diyawonbe.co.za. We will arrange for the
item to be repaired or replaced or refunded.

PLEASE DO NOT USE POSTNET TO SEND RETURNS